If you think the disconnections might be due to the device disconnecting from the Wi-Fi, you can follow some of the steps in our Intermittent Wi-Fi article to troubleshoot it further. If you see regular disconnections on all of your games and you’re using Wi-Fi, connect via Ethernet (if possible) to try and replicate the disconnections. If you see regular disconnections on a game to its servers but don’t see the same on any other games, then it’s likely a problem with your device reaching the game's server, which you'll need to contact the game/server support about. If it appears outside of peak hours, screenshot any information that identifies high latency, run a speed test at and record the results (Ping/Download Speed/Upload Speed).
In a case when you’re restricted to using Wi-Fi, we recommend trying to locate your nearest access point and positioning your games console or PC closer, in order to provide your device with the best possible signal. This provides a direct connection and negates the interference and instability that inevitably comes with Wi-Fi. When playing online games with your game console or PC, we always recommend using Ethernet wherever possible.
This allows us to know that when we see that device connecting to the network, it's yours and not something we should be worried about. All you need is your console's unique hardware identifier, which you'll find instructions on how to locate in the main article for this.
If you're using any games console, before you do anything you'll need to associate it to your account.
In this article we'll run through how gaming works on our network, and some of the more common issues and solutions you might face.
Gaming is one of the most intensive uses for an internet connection there are, and any slight connectivity issue can mean significant disruption to the gaming experience.